Installation this guide covers the installation, configuration and general administration of softconsole. It provides features to support the manual handling and distribution of incoming calls. This free software is an intellectual property of avaya, inc. The receptionist solution includes the ip office softconsole application, which allows a single receptionist or operator to manage calls for single site offices and. Softconsole user guide page 7 ip office 15601016 issue 14f 20 september 2010 ip office softconsole. The field unit name\ip address contains the ip address of the ip office system. This displays the workspace launcher dialog box figure 11. Softconsole is intended primarily for operators and receptionists. End user may install and use the software on multiple designated processors or one or more servers, so long as only the licensed number of units are accessing and using the software at any given time. Installing avaya ip office platform softconsole page 3 ip office platform 9.
Unity connected solutions avaya ip office soft console avaya ip office soft console quick reference guide login to soft console enter your username enter your password enter the ip office ip address contact your system administrator create a blf group click tools click preferences configure click bfl groups. Softconsole softconsole is an application intended for receptionists and operators who answer and distribute calls. Ip office receptionist efficient and professional call handling overview receptionists can handle dozens, even hundreds of calls daily, so. Alternatively, select the details from the user list window. Avaya ip office ipo ip office using ip office softconsole release 11. Must provide remote access method for remote support. The receptionist solution includes the ip office softconsole application, which allows a single receptionist or operator to manage calls for single site offices and even multiple locations, to help ensure prompt and professional. Further information can be found in the ip office platform 10.
Make sure that the unit name\ipaddress field contains a valid name or address of an. Doubleclick the softconsole icon on the desktop icon or from the start menu, choose actel softconsole. The avaya ip office receptionist formerly softconsole 171987 simplifies call. The operating system provided was ip office release 4. Going forward, all ip office license orders will need to be in plds format. The receptionist solution includes the ip office softconsole application, which allows a single receptionist or operator to. Ip office softconsole receptionist license 171987 adi. With softconsole, users see the status of other users and adjust basic telephony settings of other. Use the default workspace location and check the box to use this location as your. Softconsole workspacesprojects generated by libero into the softconsole folder of a libero project are for use with softconsole v3.
Where this is mentioned substitute the actual softconsole install directory name e. Using ip office softconsole ip office knowledgebase avaya. User your mouse or keyboard and pair with a softphone or ip set. Ipofficeinfo avaya ip office information, links and resources. Avaya softconsole in the powered by ip office cloud youtube. Installation of ip office systems for avayas nationwide business partner network. Softconsole provides enterprise receptionists and operators with call information and call actions to simplify call handling and instant messaging. Softconsole is operating with the default settings as supplied with. Avaya ip office resource for all things related to avayas leading business pbx system.
End user may install and use each copy or an instance of the software on one server or on multiple servers provided. Ip office desktop communications solutions softconsole softconsole is the pcbased operator console that provides a visible display of call information and pcbased call handling offering call control of the operators telephone. Ip office softconsole is the pcbased operator console that provides a visible display of call information and pcbased call handling. Ip office softconsole ip office softconsole is an ip office application intended for receptionists and operators who answer and distribute calls. Verify your account to enable it peers to see that you are a professional. Ip office softconsole is an ip office application intended for. There are a couple of things that you will need to know to get things working correctly. Ip office platform 10 agility communications group. Ipofficeinfo avaya ip office information, links and. Softconsole user guide page 7 ip office 15601016 issue 14e 05 march 2010 ip office softconsole. We offer 1, 2 and 4 hour remote support options, scheduled in advance. It provides a range of call controls through the users computer. With avaya ip office softconsole, however, receptionists at the old mill now have total visibility.
Typically the operators should be placed into a hunt group in order to allow call routing and distribution between available operators. The last day to order avaya adi licenses in december 6th. Page 2 while reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, avaya inc. At the ip office softconsole login window click browse. I have pm pro license, pm pro ip audio enabled and voicemail pro. For the love of physics walter lewin may 16, 2011 duration. Press enter or click the answer icon on the toolbar. It is recommended that ip office softconsole is only used with a telephone. Ip office softconsole enables phone operatorsreceptionists to answer, route and manage incoming calls from the screen of their pcs. Softconsole is the pcbased windows receptionist application for ip office. Ip office installing ip office softconsole release 11. It can be purchased with the receptionist user license. Using softconsolereceptionist soft console is an application that has been around for the avaya ip office since its inception many years ago.
Avaya ip office soft console quick reference guide unity. This windows application is intended for receptionists and operators. This allows the softconsole user to either answer calls from the call. Softconsole user guide page 3 ip office 15601016 ens issue 16b 28 june 20 heritage nortel software heritage nortel software means the software that was acquired by avaya as part of its purchase of the nortel enterprise solutions business in december 2009. This guide assumes that the phone you are using has its default settings.
Make sure that the unit name\ ip address field contains a valid name or address of an. Softconsole page 7 ip office 15601016 issue 14d 29 september 2008 ip office softconsole. Softconsole install page 7 ip office ens issue 06a 03 october 2011 installation. First off and which you will probably tell from the question, i am a user and not a tech but i am trying to get the ip office softconsole to installed and working on my laptop and via vpn. They can answer, route and manage incoming calls from the screen of their pc, while simultaneously viewing caller information, directory information for pointandclick routing, held calls and. Ip office 500 has four bays on the front of the unit, and each bay can accept two modules for a total of eight different modules at any. This topic comprises information and downloads for ip office releases 4. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in. Avaya ip office softconsole can equip your operators with the tools they need to manage calls and personalize service. If the ok button is unavailable, there are several possible reasons. In the user name field, type your extension number or user name. Softconsole user guide page 7 ip office 15601016 ens issue 16a 03 october 2011 softconsole. This manual covers the use of the ip office softconsole application. Click browse and select the ip office control unit from the list.
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